“Capita has grown enormously over the years, from its formation in 1984 with only two people to where we are now, with over 75,000 employees. Here are some of our highlights.”

Our story

Click on the years below to find out more.

In Capita 1984

Capita was formed within The Chartered Institute of Public Finance and Accountancy (CIPFA).
Beginning with only 2 employees in 1984, Capita achieved a turnover of £0.1 million in its first year.

Also in 1984...

Band Aid is born
Sir Bob Geldof and Midge Ure founded Band Aid to raise money for those affected by famine in Ethiopia and launched “Do They Know It's Christmas?” The single quickly became the fastest selling single in chart history.


In Capita 1987

Capita is launched from a management buyout.

Also in 1987

'Black Monday', the great Wall Street crash of '87
On a day known infamously as Black Monday a chain reaction of market distress sent global stock exchanges plummeting in a matter of hours. This day signified one of the first financial crises of the modern globalised era and remains the largest one-day stock market decline in history.

In Capita 1989

Capita floats on the unlisted stockmarkets, noting a workforce of 98 staff and achieving a turnover of £8 million.

Also in 1989

The fall of the Berlin Wall
November of this year marks the infamous fall of the Berlin Wall. Standing as a political barrier between East and West Germany, the East German government gave permission for the gates along the wall to be opened following a wave of democratisation that swept across Eastern Europe.

In Capita 1991

London stock exchange
Capita is listed on the London Stock Exchange with a total workforce of 320 staff across 11 different sites. The company achieves a turnover of £25 million.

Also in 1991

The internet
The World Wide Web is born and the internet is made available.

In Capita 1999

The FTSE 250
Capita is listed in the FTSE 250 noting 5500 members of staff in 95 sites across the world. The annual turnover for 1999 is estimated to have been at £327 million.

Also in 1999

The euro is established
A New Year brought a new currency. The Euro is the new 'single currency' of the European Monetary Union. Notes and coins didn’t come into circulation until 2002.

In Capita 2000

Capita enters the new Millenium strongly
The year 2000 saw Capita's employee numbers reach 7,500 across 115 sites. During the first year of the new millennium, turnover was £453 million.

Also in 2000

Summer olympics
Sydney hosts the XXVII summer olympic games.

In Capita 2010

Growth reaches new heights
A decade after the turn of the millennium Capita's workforce grew to 37,000 staff, spread across 300 different Capita sites. This year the company reached £2,744 million in turnover.

Also in 2010

iPad Launch
Apple launches a "magical and revolutionary" device. Its most advanced technology to date came in the form of the Apple iPad. This brought about an entirely new category of devices that allowed users to connect with apps and content in a much more intuitive and fun way than ever before.

In Capita 2013

Contract high
In 2013 Capita won their largest annual revenue contract to date. The contract to operate O2 contact centres for Telefonica is worth £1.2 billion over 10 years.

Also in 2013

Game, set and match
The Summer of 2013 was a momentous time for tennis fans as Andy Murray became the first British man in 77 years to take the Men's Wimbledon Singles Championship.

In Capita 2014

A new leader
2014 saw Capita appoint Andy Parker as its new CEO, taking over from Paul Pindar. Andy had previously held the role of joint Chief Operating Officer and had been deputy CEO in the 6 months preceding his new appointment.

Also in 2014

Scotland say 'No!'
In the first ever Independence Referendum, Scotland voted No to the question "Should Scotland be an independent country?"

In Capita 2017

In December 2017 Jon Lewis took up the position of CEO. Jon’s extensive executive and leadership expertise, and consistently proven ability in the transformation of technology-enabled service businesses, will drive forward the next chapter of our story.

Also in 2017

In March the UK government triggered Article 50 to initiate the formal two-year exit process to leave the European Union.
Our employees have shared many rewarding moments in Capita's story – all have their own unique experience of our business.